Virgin Media is rolling out a new service called Smart Support for all its internet customers in the UK at no additional cost. This service provides round-the-clock assistance to ensure smooth operation throughout the year.
Smart Support automatically monitors broadband connectivity and promptly addresses speed or connection issues as they arise. Users will receive instant recommendations to resolve any problems, aiming to prevent disruptions that can impact online activities like streaming or remote work.
Additionally, Virgin Media can remotely perform updates or repairs overnight to minimize daytime disturbances. If necessary, customers may receive recommendations for WiFi Pod or Hub upgrades to enhance whole-home coverage. In more severe cases, customers can schedule an engineer visit without incurring extra charges.
Gareth Lister, Director of Connectivity at Virgin Media O2, emphasized the importance of fast and reliable connectivity in meeting customers’ increasing network demands. Smart Support complements the company’s high-speed internet offerings, ensuring customers remain connected when it matters most.
The Smart Support service is designed to enhance customer experience and is part of Virgin Media’s commitment to keeping its users connected efficiently.
