More than 24,500 individuals have signed a petition opposing alterations to the Ride Access Pass (RAP) system at Alton Towers, affecting individuals with ‘hidden disabilities’ like ADHD and Autism. The changes, implemented by Merlin Entertainment, have stirred public discontent. Rebecca McAllister from Manchester expressed her disappointment, stating that the new rules do not cater to her children’s needs, especially considering the challenges they face with sensory overload and long wait times at theme parks.
Previously, guests struggling with crowds or queues could benefit from the free pass, allowing them and up to three companions to queue virtually instead of enduring long physical lines. However, under the revised guidelines, only individuals with specific Nimbus Access Card criteria will qualify for the virtual queue. Others, including those with difficulties in crowded settings, are now required to join the regular queue.
Merlin Entertainment defended the changes, citing a surge in pass demand and complaints about extended wait times for disabled guests. The company mentioned alternative offerings for visitors with ADHD, such as one complimentary “essential companion ticket,” access to sensory rooms, and quiet spaces. Despite these reassurances, critics like McAllister argue that the amendments contradict the principle of inclusivity, especially for those with hidden disabilities.
The trial period for the new regulations coincides with February half-term, prompting concerns that these measures could become permanent, setting a concerning precedent in the leisure industry. McAllister emphasized the importance of adequate support for her children’s needs, expressing reluctance to visit establishments that do not prioritize inclusivity and accommodation. She further warned of the potential societal repercussions if other businesses follow suit, leading to the marginalization of individuals with conditions like Autism and ADHD.
Bobby Pratap, deputy CEO of Care ADHD, raised alarms about the increasing stigma surrounding ADHD as diagnosis rates rise. He highlighted the profound impact of the condition on daily life, underscoring the importance of recognizing and addressing the challenges faced by individuals with ADHD in various aspects of their lives.
