Jet2 has unveiled a new ’72-hour’ update for travelers just in time for the upcoming summer holidays. This update allows Jet2 passengers to access real-time flight information, check flight status, and receive timely updates 72 hours before their flight departure. The airline’s latest app upgrade aims to provide customers with accurate and current flight details to enhance their travel experience and ensure a seamless journey.
The enhanced features on the Jet2 app also enable passengers to easily locate and meet their in-resort Customer Helper by providing information on meeting times, locations, and the Customer Helper’s name. This added functionality is geared towards offering holidaymakers convenient access to assistance and essential holiday information via the app.
This timely update coincides with the busy summer travel season, offering passengers instant access to vital flight information at their fingertips. David Hills, Chief Customer Officer at Jet2, emphasized the airline’s commitment to enhancing customer experience through digital innovation, stating that the new app functionality aims to simplify travel with Jet2 and provide customers with real-time information for a smoother journey.
Jet2’s continuous investment in customer service includes the introduction of the ‘Live Transfer Status’ app feature last year, allowing passengers to track their coach transfer from holiday destinations to departure airports in real time. The airline has also issued recommendations for passengers to take action at least 12 hours before their flight, advising them to check the website for updated arrival and departure information.
Passengers are encouraged to utilize the search panel on the website by entering their flight number or route for further details and are reminded to arrive at the airport at least 2 hours before their scheduled departure time. Jet2 stresses the importance of checking in early, as check-in desks close 40 minutes before departure. In case of any flight disruptions, Jet2’s Operations teams are dedicated to minimizing delays and ensuring passengers reach their destinations promptly.
For travel-related stories, readers can share their experiences by emailing webtravel@reachplc.com. Jet2 passengers can access comprehensive travel updates and guidance on arrivals and departures by visiting the airline’s website.
