A 73-year-old grandfather, Tony Daniels, expressed disbelief after being allegedly forced to leave an Asda store in Widnes town center due to a dispute over a mobility scooter. Tony, who resides in Mossley Hill, Liverpool, mentioned that he was surrounded by security personnel and escorted out of the store when he declined to provide his personal information to use the mobility scooter while shopping. He highlighted that his local Asda on Smithdown Road does not request such details from him.
According to Asda, it is standard procedure to ask individuals using mobility scooters in their stores to provide some information for safety reasons. The company has reached out to Tony to clarify this policy.
Tony, a retired builder who relies on two walking sticks for mobility, narrated that he requested to use a mobility scooter trolley at the Asda in Widnes Road but was required by a security guard to disclose his name and address, to which he objected and requested to speak with a manager. Subsequently, he found himself surrounded by multiple security guards.
Despite his health challenges, including battling cancer, Tony felt mistreated by the store’s management. He emphasized that his experience at the Asda on Smithdown Road has always been positive, with staff readily assisting him.
The incident left Tony emotionally shaken, and he expressed ongoing distress over the encounter, stating that he felt humiliated and misunderstood despite his disabilities. He emphasized his vulnerability as a senior citizen with mobility issues.
In response, an Asda spokesperson reiterated the company’s policy of requesting details from customers using mobility scooters in-store to ensure the safety of all patrons. Asda has communicated this policy to Tony and remains open to discussing any further concerns he may have directly.
