BT Group has come under criticism for implementing new set-up charges ranging up to £30 starting today. The telecommunications company is now imposing a one-time fee of £30 for new BT and EE broadband customers, and £20 for individuals joining Plusnet.
Uswitch has labeled this move as poorly judged, noting that upfront set-up fees have largely vanished from broadband-only deals over the past decade. New BT, EE, and Plusnet broadband customers are committed to 24-month contracts. This change follows a wave of price hikes affecting most major broadband and mobile service providers in April.
Ernest Doku, a broadband expert at Uswitch, expressed concerns over the timing of these charges, emphasizing that customers should not face an entry fee to save money on their broadband. Doku highlighted the lack of flexibility for new customers to bypass the charge, suggesting that those with functioning routers should be able to use their own equipment to avoid the fee.
Doku pointed out that the £30 charge on the initial bill could be burdensome, particularly for budget-conscious households considering cheaper deals. BT Group has been approached for comment regarding these developments.
If you are not under contract, there is a possibility that you are overpaying for your mobile and broadband services. Before exploring other options, assess your current usage to determine if you are paying for more than you need. Once you have identified your requirements, utilize comparison websites to find the most cost-effective deals available.
Following online price comparisons, you can switch to a new provider with better rates or negotiate with your current provider for a more competitive offer. Politeness is key when seeking a better deal through negotiation. If your existing provider cannot match the price you found elsewhere, consider switching companies. Additionally, check cashback websites for potential incentives when signing up for new broadband or mobile contracts.
