A recent survey of NHS patients has revealed widespread dissatisfaction with struggling GP practices, as the majority expressed unhappiness with the service quality. Approximately one in ten patients rated their experience as “poor” or “very poor” in a survey of 650,000 patients across England, although this marks a slight improvement compared to the previous year’s 13% poor rating.
Despite the mixed feedback, only one in seven patients rated GP practices as “good.” The Mirror conducted an analysis of the survey data to provide insight into how local GP practices compare in terms of patient satisfaction.
The annual NHS survey collects feedback from patients nationwide regarding their experiences at GP surgeries, covering various aspects such as overall satisfaction, ease of contacting the surgery, and trust in their GP. The survey data for this year was gathered between January and March.
While there is room for improvement, the survey indicated a rise in satisfaction with GP services under the Labour government, with 76.7% of patients rating their overall experience as “good” in 2026, up from 73.9% the previous year.
Notably, the survey revealed a significant increase in patients utilizing online contact with their GP practice, rising from 16.9% in 2024 to 30.8%. This shift follows Labour’s initiative to introduce online booking options at all GP practices, aiming to streamline access and reduce the rush for early morning phone appointments.
Health Secretary James Murray commended NHS staff for their efforts in enhancing patient care, emphasizing ongoing investments and reforms to reduce waiting times and improve services for all.
An overwhelming 93% of patients expressed confidence in their GP or healthcare provider at the surgery, with 86% feeling they are treated with care and concern, and 87% stating they are listened to.
Regarding appointment wait times, approximately 69% of patients found the wait duration acceptable, while 31% felt it was too long. Will Pett, from Healthwatch England, highlighted the challenges faced by GP teams in addressing access issues and stressed the need for additional support and resources to enhance services and meet patient needs effectively.
